Appointments and Emergency Care
Thank you for placing your trust in our medical team. To help you navigate care for your pet, we have outlined our procedures below for different types of appointments. All Ethos hospitals are following CDC and local guidance to ensure the safety of all involved. Please click the link below to learn what you should do on, or before arrival at our hospital.
Please click the link or scroll down for the scenario that applies to you:
- Is this a life-threatening Emergency?
- My pet needs medical attention and I don’t have an appointment
- I am here for an appointment
Is this a Life-threatening Emergency?
If your pet is suffering from any of the symptoms of a life-threatening emergency, please follow the instructions below:
Phone: 978-682-9905
Before you Arrive:
- Please call ahead and let us know what symptoms you are seeing.
- Keep track of time and frequency of the activity. For example: “he started vomiting at 10am, he vomited 3 times … at 10:15 am there was blood in the vomit.”
- If your pet ate something toxic, please bring the packaging, or remaining (uneaten) item.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- Head straight to the main door.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form and triage your pet.
- Your pet’s doctor will call you following their examination of your pet and you will be escorted into the building and assigned an exam room by one of our team members.
- Your pet’s plan will be discussed in the exam room and next steps will be determined.
- Estimates and payments will be accepted at the front desk or remotely if client prefers to wait in car.
Your Pet’s Life is Not in Imminent Danger, but he/she needs Medical Attention, and you don’t have an Appointment:
Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier when you arrive. Masks are required while indoors.
Text-line: 978-306-4136
When You Arrive:
- When you arrive, please park and remain in your car.
- Text us with your space number, the make/model/color of your car, and your pet’s first and last name.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form and triage your pet.
- Your pet’s doctor will call you following their examination of your pet and you will be escorted into the building and assigned an exam room by one of our team members.
- Your pet’s plan will be discussed in the exam room and next steps will be determined.
- Estimates and payments will be accepted at the front desk or remotely if client prefers to wait in car.
You are Here for your Pet’s Appointment
Please don’t forget your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When you Arrive:
- When you arrive, please park and remain in your car.
- Text us with your space number, the make/model/color of your car, and your pet’s first and last name, and the department or doctor you have an appointment with.
- A member of our team will ask you to fill out a Client Registration form and triage your pet.
- A member of our team will be calling you to meet them at the front door to be escorted into the building and be assigned an exam room.
- Your pet’s exam and plan will be discussed in the exam room and next steps will be determined.
- Estimates and payments will be accepted at the front desk or remotely if client prefers to wait in car.
Text-line: 978-306-4136